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Charge Back from your bank on Debit Cards

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  • Charge Back from your bank on Debit Cards

    Further to my post in the Industry News Section around banks who are reluctant to refund customers in the event of being scammed.

    Conditions of chargeback

    The main requirement for getting your money back through charge back is evidence that there's been a breach of contract.

    Time limit There is a time limit on chargeback claims - typically 120 days from when you became aware that there had been a breach of contract. When this starts depends on the specific circumstances but will usually be from the day you become aware of a problem. There is also an overall cut off point of 540 days for Visa chargeback from the date of the transaction.

    Shop/online purchase In the case of tangible goods that you've purchased from a high street shop or an online retailer, you have 120 days from when you become aware of the problem, up until 540 days after the initial transaction.

    Flight purchase In the case of an airline going bust after you've booked a flight, the breach of contract would be from the day the flight was due to depart. However, if an airline had told you at an earlier date that the flight would not be going ahead, the breach of contract that allows for chargeback would not apply. Chargeback troubleshooting

    If you have any trouble when putting in a claim to your credit or debit card provider, ask to speak to a supervisor.

    Chargeback is not very well known about and some bank staff may not be aware of this rule.

    There’s no set time frame for your card provider to resolve a chargeback or Section 75 claim, but if you’re unhappy with the outcome of the claim, or how long it’s taking, you can complain to your provider, it then has eight weeks to deal with this complaint.

    If your credit card company doesn't accept that you have a claim and refuses to pay up, you can ask your bank for a letter of deadlock so that you can refer your dispute to the Financial Ombudsman Services (FOS).

    If more than eight weeks have passed since you submitted your claim to your credit card provider, you can refer your claim to the FOS straight away without the need for a deadlock letter.

    You can also approach the FOS before the eight weeks are up if your provider has given consent for you to do so.

  • #2
    Yes some people may be misled by charge back and be told by bank employees, in their ignorance, that claims deadlines have passed. Many of these employees being unaware that claims can be made from the date that the consumer becomes aware that goods and services are not being provided and a scam may have been perpetrated.